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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
426 ratings and 215 comments received in the last 90 days.
03 January 2025
Amazing communication.
19 December 2024
The centre provides a welcoming atmosphere, friendly staff and all services under one roof.
17 December 2024
Shahid was very knowledgeable and explained everything in an easy to understand way - as we have gone for an electric car there was a lot of information to take in .
14 December 2024
Polite and professional service. Looked after very well.
10 December 2024
Extremely satisfied from ordering my new car to receiving it, expert advice from Shahid in terms of colours and trim.
09 December 2024
Franscesca was amazing
04 December 2024
I cannot fault the experience provided by the whole team.
02 December 2024
Amazing service amazing car
01 December 2024
Have dealt with Shahid Shaffi for a good number of years now, a true gentleman and professional who always goes the extra mile.
29 November 2024
Very satisfied. I haven't come across a sales person like Philip Hilton who listens and always spends plenty of time with me going through my requirements. The appointments are never rushed and I feel treated really well during my appointments.
27 November 2024
The whole experience was good, I was well informed & it was a quick turn around.
27 November 2024
Customer service as always was first class.
21 November 2024
Nice relaxed atmosphere
21 November 2024
Shahid was amazing how he took me through the whole process and would recommend him to deal with any of my friends and family
11 November 2024
Couldn't have asked for a better experience.
10 November 2024
Cameron & all the bmw staff are very professional, polite & have been very helpful & supportive.
08 November 2024
very straightforward process, sufficient communication to keep informed of what is happening when until handover
04 November 2024
During the 'buying' stage, Phil explained everything clearly. He helped where possible to make sure I completed all relevant forms correctly. I trusted Phil was doing everything to enable a smooth and satisfactory experience, which of course it was.
04 November 2024
Francesca was professional and personal throughout the whole selection, purchasing and handover experience
03 November 2024
The whole process was smooth and well explained and hassle free.
24 October 2024
Was given good advice off Francesca and never felt in a rush to make a decision and advised a test drive before making a decision. Quick and efficient delivery of vehicle
24 October 2024
Excellent service. Phil Hilton was great to deal with answering all my questions and delivering what he promised. Would definitely recommend Phil to family and friends
08 January 2025
I have sent an email with my reasoning.
08 January 2025
I been looking after by John Clegg he was great advisor. He explaining everything very well 5* to him.
07 January 2025
Competent
05 January 2025
Simple and easy. Kept up yo date and a nice clean car on pick up
03 January 2025
Great service every time and car comes back spotless inside and out
02 January 2025
The work was carried out well within the time stated.
31 December 2024
Let me know what was happening.
30 December 2024
Great
30 December 2024
Took the car in for a recall Dealt with on the same day in an efficient manner
29 December 2024
Great experience
29 December 2024
Staff were fab from start to finish, very professional
28 December 2024
Couldn't fault them
27 December 2024
Great customer service
26 December 2024
Organised and efficient with a smile.
26 December 2024
Only item missed was the car was not cleaned
26 December 2024
No messing, no fuss, great attention to detail. I feel can trust both front desk and the mechanical team with their advise and feedback.
25 December 2024
The price is reasonable and I feel as though I am a valued customer
25 December 2024
Yamaan was very helpful and explained everything in a very simple and clear manner.
24 December 2024
The service advisor stayed in touch and was very clear about any expectations.
24 December 2024
The engineers broke the wire to the ERG valve meaning on my drive home from picking the car up the car became not drivable as couldn't get high revs and drive train assist warning came on. Caused a lot of stress and extra time as had to sort it out.
23 December 2024
I asked for a wash and vac as part of my service plan. The car was washed and hoovered but the boot got missed
22 December 2024
Excellent
22 December 2024
Ver good
22 December 2024
no hassle, and everything went smoothly thanks to the people
22 December 2024
Been informative throughout the process
21 December 2024
The staff where very welcoming
21 December 2024
Work was carried out while I waited, quick and pain free
21 December 2024
Everything was smooth and polite
20 December 2024
The service advisor Yamaan Khan, was professional, friendly and most helpful, giving me the information which enabled me making the right decision to have the full service carried out. He is credit to BMW Williams Rochdale.
19 December 2024
Welcoming and got me a time slot that suited me. Called me once it was done. As I could not get there until latter on the day they were happy to wait for me.
19 December 2024
Very satisfying experience
19 December 2024
Oil service done on time and car ready for collection at agreed time.
18 December 2024
Always great service
18 December 2024
Amy made the experience very easy and hassle free
18 December 2024
I was sent a report that the rear pads needed changing. Then I was told verbally over the phone this was a mistake. How do BMW systems get confused between 20% of the rear pads remaining (incorrect) and the actual state of the pads 80% ?
18 December 2024
N/a
17 December 2024
The servicing of my BMW was fine
17 December 2024
I took two days off from work top of that garage didn't fix our car on first place
17 December 2024
As stated above, the staff at the dealership did everything they could to ensure we were completely satisfied, a credit to the BMW brand.
16 December 2024
The service advisor was pleasant and professional.
16 December 2024
Laura was excellent managed to book an earlier slot with workshop and kept us updated with progress Garage fixed problem first time thank you
16 December 2024
With the above reservation, the work was carried out as rapidly as could be expected and appears to have totally solved the problem.
16 December 2024
All good, no problems whatsoever
16 December 2024
Staff very helpful and service department first class
16 December 2024
As previous answer
16 December 2024
Smooth handover and collection.
15 December 2024
Did check in but still had to give details at desk.mobile given was not used and still rang my number when the request was to ring husband's number
15 December 2024
Staff helpful and also checked my car after it had been factory reset . Had reason to return twice and on both occasions I was made to feel welcome and they listed to my concerns.
15 December 2024
Staff at first were not very helpful but did get better with more interaction.
14 December 2024
I arrived at the service reception slightly early, 7:55am. I wanted to drop my car off, pick up a courtesy car and make my way to work. I was not able for leave the reception until 8:45. This is far too long.
14 December 2024
All good
12 December 2024
Got attention bang on 9 am and was offered breakfast.
11 December 2024
The has some noise when is turning and when it's reversing.The car didn't fixed probably.the noise still there!there excuse was the tyres not in the same treads which is nothing to do with that?!
11 December 2024
Every hurdle was dealt with from the budget, to the car chosen (difficult to obtain and to carry out recall works on), to the very thorough handover.
11 December 2024
Dave Earl handled this and made it easy for me to be honest.
11 December 2024
Got a full.read out of everything i need to do with my car
11 December 2024
Really excellent person looking after us. Exceptionally kind and thoughtful.
11 December 2024
The service was completed in a very timely and satisfactory manner
09 December 2024
The staff in Customer Services are amazing but for some reason the engineers supporting them appear to work to different standards.
09 December 2024
Let me say the Customer Services team are fabulous and Francesca is the best sales person I've met in my 40 years of buying cars. Regrettably, I dont the support teams like mechanics are supporting them the way they should.
09 December 2024
looked after very well from start to finish
09 December 2024
Car was serviced, valeted and available for collection when promised. Great service.
08 December 2024
should be dispensary
06 December 2024
After complaining to the service department it took them over an hour and half to resolve a very easy fault. After complaining. The service engineer looking after my car was more concerned with the feedback I was going to give about him than the Serv
06 December 2024
Service was fine. Customer service not the best
06 December 2024
because it was
06 December 2024
Cost of service actually less than originally quotes, well communicated and good advice
05 December 2024
Outstanding service from Laura and the back office who work on the car and send us a video of the car
04 December 2024
Everyone very helpful and advised what was happening.
04 December 2024
I did notice that you may have missed a 3 things on the inspection of my car , a bent nsf wishbone a bent ns drop link and a replacement aftermarket windscreen . But tbf you found a few things that I have actually missed so overall good work
03 December 2024
Very satisfied John was very well informed and helpful. Very pleased with the work done to the car aswell
03 December 2024
The service was excellent and had a coffee and cake while waiting
03 December 2024
Williams Rochdale are a wonderful dealership treating customers like valued friends. You wait for your vehicle in comfortable surroundings with hospitality on hand and you are kept informed of progress. If there is an issue it is quickly dealt with
03 December 2024
The staff explain everything in detail and make sure you understand everything including any costs and show you the breakdown
02 December 2024
Staff were extremely helpful and knowledgeable
02 December 2024
I felt valued as a customer and specific mention needs to be made to Yamaan Khan who took time to guide me through the process and made me feel like a valued customer. Very happy with the service provided.
02 December 2024
The car was there past 5pm
01 December 2024
Easy process to self-check in. Great customer service when collecting. Paying on-line in advance speeds up the process too.
01 December 2024
Quick and efficient
01 December 2024
Honestly the best service I have ever recieved from a main dealer. The staff were friendly and welcoming and answered any and all questions I had. Went in for a recall and my car was ready same day washed and hoovered. Can't fault the service.
30 November 2024
Staff polite, friendly and helpful
28 November 2024
I'm completely satisfied because the team at Williams Rochdale was professional, friendly, and kept me informed. The recall work was done efficiently, and the process was smooth and stress-free, exceeding my expectations for service.
28 November 2024
Received excellent service whilst waiting in pleasant very surroundings.
28 November 2024
Good advice given re key battery. Great vehicle check and nicely cleaned car.
27 November 2024
Great location, lovelly helpful staff and the facility is so nice.
27 November 2024
Everything we requested was carried out and more
27 November 2024
I had a contact point John Clegg who provided excellent customer service
27 November 2024
Good experience
27 November 2024
Works done & car cleaned by Amber.
27 November 2024
Fast and easy experience, car was washed and looked brand new after having work done on multiple parts of the vehicle.
26 November 2024
Everything was Done as expected only one thing I asked for a price on my car and never received one,
26 November 2024
Drop box- self check in. What a brilliant idea.
26 November 2024
Problem identified and dealt with
25 November 2024
After spending around £1400 on a service & repair I would have expected the car to be washed!
25 November 2024
Laura was a star!
25 November 2024
Very good
24 November 2024
All staff - from the phone call reminder two days before, to the sales person Kieran and ALL other staff I interacted with were all professional, considerate and customer focused
24 November 2024
Extremely courteous staff.
24 November 2024
Everything was done as they said and mentioned and was very welcoming, I would like to especially thanks the service advisor Yamaan Khan. He was very informative and kind. We was offered drinks and guided to through the process with Yamaan.
22 November 2024
Great service within my allocated time slot whilst I waited for my vehicle. Excellent wash and vac done by Liam. Staff were very friendly and helpful.
22 November 2024
I had to have two new tyres fitted and thought they were a little expensive.
22 November 2024
Amy was a pleasure to deal with on service desk. She kept me updated and made my experience seamless. My vehicle was returned like brand new with the complimentary wash and vac. Thankyou
22 November 2024
Good communication all issues resolved in a great way, never had an issue in the 15 + years I've been a customer.
21 November 2024
I was fortunate to have been dealt with by John Clegg who despite challenging circumstances (dealing with a warranty provider) acted in my best interest and kept me suitably informed.
21 November 2024
helpful
20 November 2024
Communication regarding dropping the car off and collecting was very good.
20 November 2024
Courteous and responsive to what's been done
20 November 2024
John the service manager and Keeley the BMW experience manager were as always welcoming and consumate professionals as they always are.
20 November 2024
Excellent customer service
19 November 2024
Appointment time to suit myself and oil change while I waited.
19 November 2024
Great staff and handling process
19 November 2024
The Service experience has always been first class.
18 November 2024
Yamaan khan what are gentlemen you have working for you? He was great should say more than great.
18 November 2024
Efficient
18 November 2024
Very professional very confident pleasent staff completed recall efficiently
18 November 2024
A good service
18 November 2024
Everything was handled in a very professional way
18 November 2024
Very satisfied on the service i received
18 November 2024
Good
18 November 2024
Rochdale Williams did everything i asked and were really helpful. Francesca (in sales) is really helpful and has always helped
18 November 2024
Despite a change of service date due to unforeseen circumstances staff were friendly and efficient
18 November 2024
Nothing wrong with the service I received, very professional
18 November 2024
Very satisfied. Lewis is a pleasant and knowledgeable employee and made our visit so friendly.
17 November 2024
Good job
17 November 2024
Great experience with service staff and work done. Staff friendly and very helpful (Yamaan) and solved the problem pretty much straight away. Would definitely recommend Williams Rochdale for your BMW service needs.
14 November 2024
Easy check in. Friendly staff. Loan car. Kept me informed when my car would be ready to collect.
14 November 2024
It well communicated and done exactly to the time and date agreed.
14 November 2024
Prices are steep.
13 November 2024
Very satisfied!
13 November 2024
Thank you also for organising taxis for me to get me to and from the garage
13 November 2024
I was looked after superbly by the showroom team, nothing was too much trouble & I was disappointed to leave when my car was done!
13 November 2024
The process was quick and straight forward.
12 November 2024
Friendly service
11 November 2024
We arrived late due to traffic issues and they still got the service and MOT sorted.
09 November 2024
Rubbish going to move garage and fingers crossed will get some better service happy to travel for service
09 November 2024
Each time the car has been in for the dashcam, they have had it all day. The last time, when they were trying to resolve the fault, they had it from 8.30am until 5pm. When I called to chase it at 3pm I suspect it hadn't been started.
07 November 2024
Great service from the team. Especially customer service.
07 November 2024
Car was delivered in showing a tyre pressure message and this wasn't rectified. Would have hoped air would have been added and notification cleared even if not on service schedule as part of customer service commitment as is essentially free
07 November 2024
Excellent communication
06 November 2024
I bought my vehicle from Williams BMW Rochdale. I am pleased to say that it is definitely 100% worthwile buying from this main dealer via their approved and used car programme. Please see above.
06 November 2024
Wouldn't let me just highlight completely s..
05 November 2024
Lovely staff at Rochdale Branch
05 November 2024
Caroline on reception and Laura at Service reception were professional and very polite
05 November 2024
Only part of the car was valeted - no big deal though as it was complementary!
04 November 2024
Very bad staff
04 November 2024
Mr. khan was great, he went above and beyond to keep me informed every step of the way and shown me in detail the issues which caused my overall problem
04 November 2024
Great service
04 November 2024
Nice friendly staff Very satisfied with the customer service
03 November 2024
Pleasent surroundings, nice seating area with tea, coffee and complimentary snacks and friendly staff everywhere.
03 November 2024
Good
02 November 2024
I had much better service at Stretford branch. I was even charged for something I never asked for. When I explained that to John, he kindly knocked some off.
02 November 2024
Keeps my car in good order helps retain its value by having full service history
01 November 2024
The work carried out was fast and efficient
01 November 2024
I was looked after by your colleague Yamaal who came across very professional and gave a friendly service. A courtesy car was arranged whilst mine was in for a recall (X5 airbags), couldn't thank him enough for also showing me around the vehicle. ??
01 November 2024
My car is old and has issues, but they are never daunted and are always up for a challenge.
31 October 2024
Good communication and good Job . Although they should have done the additional job i asked for as I had the part ( I of course would paid for it ) seems daft going back twice
30 October 2024
Laura in service was very efficient and professional however no hire car was offered and as this was a BMW recall this should be the case. Car has not had full issues sorted with recall and no further date has been advised?
30 October 2024
I had no issues fault fixed
29 October 2024
Yamaan the boy who looked after me was excellent
29 October 2024
I really needed a courtesy car for work and Catherine managed to get me in one really quickly. I took my car down showing the faults, one of the engineers diagnosed it there and then and Cath booked it all in for me. They only had my car 2 days
29 October 2024
Always a timely service with lots of customer interaction
29 October 2024
Everything was explained with courtesy.
28 October 2024
All went to plan
28 October 2024
Brilliant friendly service
28 October 2024
I just dropped off car and picked it up afew hours later
28 October 2024
I was accommodated by bookings to get a date suitable for me. The fault detected, and parts replaced as still under warranty. The car was sorted the same day which meant I could still continue with my plans for the weekend without interruption.
25 October 2024
Agreed repairs were finally carried out under the extended warranty, the warranty was provided at the point of sale with the dealer.
25 October 2024
Car performance and especially braking improved massively. Thank you.
25 October 2024
Every interaction with John is super, made to feel like I'm the most important customer, never rushed, always goes above and beyond.
24 October 2024
Knowledgeable and helpful
24 October 2024
polite and efficient as ever
24 October 2024
From the moment I was sold my car, the customer service experience changed. I had issues from the beginning that took me over 9 months to get a response from/book in and almost 12 months to get sorted. There were a number of delays and ignored emails
24 October 2024
From booking the service in, I wasn't advised what the cost was and £492 is quite a considerable amount of money. The person who called me raised problems and not solutions. I.e you need new brake pads. not sure if we have them in. Find out first!
23 October 2024
The support provided was excellent, from booking the service initially to the communication from staff during the service through to collection and payment. All the staff I dealt with were knowledgeable, professional and helpful.
23 October 2024
Always friendly reliable service
23 October 2024
Service was completely done without any fuss
23 October 2024
prompt efficient and curteous service from all the team
22 October 2024
I get better service at Tescos!
21 October 2024
Service Team could be more attentive and the self check in and out system is quite confusing. Do we wait for the service team or do we go straight to the checking system? But then we can't check out through the system, even through it has a check out
21 October 2024
Deal with issues efficiently
21 October 2024
Alaays consistently good service & customer service
21 October 2024
Issues were resolved
21 October 2024
I am satisfied. Great job
21 October 2024
Car has been back twice in 9 months for engine warning lights under warranty! Not what I expected from a bmw left disappointed
20 October 2024
Kept informed and any issues explained
20 October 2024
As above. I have a lack of trust. Previously they have tried to charge £300 for a new tyre that had a tiny tack in a deep rubber grip
20 October 2024
On the day it was great as Muhammad Khan was great but I had a phone call conversation with a female member of staff the day before my appointment who was patronising and questioned me like I was a liar regarding my booking .
19 October 2024
Super quick Great comms Friendly staff Yamaan went the extra mile if there is an employee recognition policy I would like for him to be recognised.
19 October 2024
Knowledgable, and understood my dilemma of being far away from home so made sure I didn't have to wait too long.
18 October 2024
Really happy with the service received and no issues
18 October 2024
Always a pleasure- even waiting for the service to be carried out. Immaculate coffee machine and dishes for snacks. Immaculate toilets.
17 October 2024
There was a mix up in communication when I booked the service. I was quoted a much lower price than the service actually cost. I highlighted my concern which was promptly escalated to senior staff. The matter was dealt with satisfactorily.
05 January 2025
On the day Shahid met greeted us in the showroom we got all the paper work out of the way first then Shaid took us the car, When Shahid took the covering of the car we were amazed how brilliant the car looked getting absolutely stunning. ,