OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

457 ratings and 250 comments received in the last 90 days.

14 February 2025

Exceptional level of service

12 February 2025

Francesca went above & beyond. Friendly efficient & professional.

04 February 2025

No issues all a good experience

28 January 2025

Francesca worked with us to specify and source the vehicle we wanted. Most importantly the offer and pricing was straight forward and attractive - this created high trust and meant it was really easy to make a positive decision. Fantastic support.

23 January 2025

A fabulous service, my husband is already looking to replace his car and purchase from Williams BMW

22 January 2025

Our salesman had a real problem replying to emails throughout the whole sales process . I had to follow up emails with phone calls to get the answers I needed before , during ,and after the sale. Disappointing when spending £53k

21 January 2025

I was kept well informed by Phil, the car arrived when he said it would and he went above and beyond ensuring that we could collect the car at a convenient time.

20 January 2025

Looked after and assisted with all queries, explanations given. Product knowledge very good

17 January 2025

An issue with getting the vehicle taxed on day of collection was disappointing,

15 January 2025

Excellent

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14 February 2025

John on the service desk was brilliant, kept me updated on everything and once the part for my car arrived got me booked in swiftly and before I knew it the car was fixed and back on the road, thank you to the mechanic aswell who did a great job.

13 February 2025

Although my car is old, they're always eager to help

13 February 2025

I was happy with the service itself. John Clegg was excellent. But I am disappointed that the components (parking sensors) had failed - costing over £600 to sort. They should really last the lifetime of the car.

13 February 2025

My car has white leather. I have photos and a video and you can see how it is covered in greasy black marks after the mechanics. This is where you need to pay attention and increase the level.

13 February 2025

The work was completed and I was kept up to date on progress.

12 February 2025

Again I can't fault anything, my car has been repaired I had a good hire replacement, everything was done fast, the deal breaker is wash and vac, in 2025 and a brand like BMW not washing my car is beyond belief

12 February 2025

Very helpful and informative throughout

12 February 2025

The staff at Williams are brilliant with nothing too much trouble

12 February 2025

Had previous issues with service and drove away with warning light on and told it would go away and if not taken it to work dealership!!!! Eh give them your problem!!!!not a great thing to say to a customer

12 February 2025

Friendly & efficient

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