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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 181 comments received in the last 90 days.
24 April 2024
Craig Newton was our sales manager and he was fantastic, there was no pressure or hard sell.
18 April 2024
Again, the attention to detail of my ask was above my expectations. The process was slick and Phil Hilton was thorough in ensuring any ambiguity or concerns I had were discussed and actioned.
15 April 2024
This is my first ever BMW and when I collected my brand new car I was made to feel special, the whole experience was fantastic.
13 April 2024
Francesca kept us updated every single step of the way, she was amazing, in fact all the staff at Rochdale have been fabulous with us.
09 April 2024
Excellent service kept me informed on a regular basis when the car would arrive and the handover of the new vehicle was good
04 April 2024
The experience at the centre was great they couldn't have been any more accommodating.
03 April 2024
The whole process was a delight from ordering the car to actually collecting it.
03 April 2024
The service was fantastic. We were welcomed as soon as we arrived and everyone was so helpful and no pushy sales people.
03 April 2024
Little delayed but kept us updated all the way through
02 April 2024
All staff friendly and professional in the centre. and knowledgeable about the cars on offer. The Sales officer Shahid made everything simple to understand, how to drive the car, the different gadgets even helped me to connect my phone.
01 April 2024
I was more than dissatisfied i was wounded i actually did not want the car
31 March 2024
Excellent customer service
30 March 2024
Amazing handover and great car!
26 March 2024
The showroom is immaculate from entering to leaving nothing was too much trouble. Offered lovely drinks too
24 March 2024
Francesca was very helpful throughout the process!
23 March 2024
nothing further to add
23 March 2024
All efficiently dealt with.
15 March 2024
Shahid was really helpful, providing me with all the information needed and was on hand to answer any questions I had. He was easily accessible and his customer service was brillant. Would recommend him to others.
15 March 2024
Purchase was smooth and car got delivered before the expected date, again thanks to Shahid Shaffi.
13 March 2024
Lovely building , welcoming staff
13 March 2024
Salesperson spent time explaining the functions if the car at handover. Felt fery well looked after
11 March 2024
The dealership was excellent friendly efficient and had a great knowledge of the product
10 March 2024
The sales representative Mr Phillip Hilton is an experienced operative who has an excellent knowledge of the vehicles in the BMW range and what options are available for myself as a returning customer.
09 March 2024
Whenever I had a need to call Craig he was always helpful and attended to me as quickly as possible.
02 March 2024
Great service again with very helpful and knowledgeable staff
29 February 2024
Great sales person. Phil went out of his way to get the right car for my needs, nothing to much trouble for him.
28 February 2024
Phil made it special day to remember thank you
27 February 2024
very courteous and polite highly recommended
27 February 2024
Best I have ever been treated when looking at buying a car
26 February 2024
Staff friendly and knowledgeable
26 February 2024
We were attended to & looked after the second we arrived in the dealership to take delivery of our new car. Craig went through the everything. The little touches made the experience special.
24 February 2024
Shahid really looked after me, explained everything very well and delivered all round great service
22 February 2024
Very pleased with your staff
22 February 2024
Phil went above and beyond with the service he offered, he knew my budget and managed to accommodate. I received my new car within 3 weeks of ordering, I could not be happier!
22 February 2024
Very satisfied
22 February 2024
Francesca kept us up to date with everything.
01 May 2024
quick and efficient- stuck to times advised to complete and for me that is important
01 May 2024
Amy was really helpful with my recall and it was all done in the same day, they also let me know of any other issues with my car so I can get those fixed when I'm ready
01 May 2024
Short notice on the service for my car but still managed to get me a curtasy vehicle. Thank you
30 April 2024
Great staff
30 April 2024
Was wery happy about service
29 April 2024
All work carried out to a high standard at a fair price. Job was done in the time agreed and I got my car back looking nice and clean.
29 April 2024
Great service
27 April 2024
Customer service was very good very easy to speak to.
24 April 2024
excellent service from start to finish
23 April 2024
From checking in our car to collecting it the following day, I was kept informed of progress and advised of any costs in advance. A full inspection report was provided and work carried out before we were called to collect a clean and vacced out car.
22 April 2024
Everything sorted on time.
21 April 2024
All good apart from the cleaning of my car.
21 April 2024
Friendly team
18 April 2024
A very efficient garage
18 April 2024
Very accommodating
18 April 2024
Thank very much BMW for service my car and valet the car too the staff was very helpful and friendly and I appreciate it thank you and will tell everyone to service their cars at BMW thank you
17 April 2024
Again execellent
17 April 2024
I cannot give 5 stars as the car was barely washed. It looks like there was a bit of a jet wash to the windows and bonnet and the rest of the car including the wheels, side skirts and bumpers were untouched, even with the jet wash :( I was not happy.
17 April 2024
Great experience. Honest evaluation on the car health check.
17 April 2024
Staff are really friendly and welcoming.
16 April 2024
Service was great by Catherine. I was kept informed about everything need for the vehicle and was finished the same day.
16 April 2024
Really pleased with the service.
15 April 2024
The only problem I had,the mot failed it needed a new tyre.They didn't have a replacement tyre which I found a bit annoying the size of the company that they didn't stock them.So I had to rebook to have the tyre fitted on the Monday and a retest mot
15 April 2024
Staff was very friendly....only downfall was waiting time apart frm that perfect
15 April 2024
Good communications,hassle free.
15 April 2024
excellent service from booking to receiving my car back
15 April 2024
Good customer service
14 April 2024
Very efficient and good hospitality but new tyre prices high.
14 April 2024
Courteous
13 April 2024
The service team in Rochdale were very accommodating and helpful
10 April 2024
Everybody was very helpful and informative
10 April 2024
It was everything I expect from a dealership of a premier car brand. The experience sets a standard that I will judge other brands by.
08 April 2024
Williams did not change the engine oil in my car and I suspect the oil filter was not changed either after paying over £400.00 for a service I feel totally let down by Williams I will not be returning to any of their centres in the future.
08 April 2024
Service , updates , info & reception was great
08 April 2024
Great service and staff at Rochdale Williams
08 April 2024
Amy Graziano = Legend
08 April 2024
Car was returned in a clean condition
08 April 2024
Work carried out was excellent and to a very high standard.
08 April 2024
All good with the service , it was booked on for a full day. Very happy the service was completed early . I had an issue with my screen washer , I was told this was because I had not used BMW screenwash which is ridiculous! I
07 April 2024
The figures speak for themselves
07 April 2024
All together an excellent experience.
05 April 2024
staff were professional and helpful
05 April 2024
The customer service experience was fantastic and they kept me informed throughout the day.
05 April 2024
The valet of the car was minimal
04 April 2024
Great job done
04 April 2024
Good communication from the dealership
03 April 2024
Big thanks to francesca in sales she resolved the problem quickly and promptly- may have been due to me buying a car too but her service was second to none
03 April 2024
The requested job was done to my expectations
03 April 2024
Not a problem encountered
03 April 2024
Clean and quick service
03 April 2024
Excellent service
03 April 2024
Dealt with in time frame advised
03 April 2024
The service lady was a little apprehensive to help at first and repeatedly encouraged me to use the self check in machine, despite me explaining that I needed to speak with someone and add something onto my job list. This left a bad impression on me.
02 April 2024
Did everything I asked and went beyond
02 April 2024
Always really good service
31 March 2024
I'm came several times the service is fantastic and helpful.
31 March 2024
Car was supposed to be washed, it had not been touched. Went back in for another wash and still really poor. Service at Rochdale is terrible
31 March 2024
Easy to book appointment, car drop off and pick up very quick. Price competitive.
31 March 2024
John was very helpful from start to finish.
30 March 2024
The service was quite average, the staff didn't look very engaged and I wasn't given a warm welcome by any staff member. The women who served me asked me if it was okay to wash and hoover my car, I agreed but upon collection neither was done.
30 March 2024
Helpfull staff
28 March 2024
Excellent service, Courtney was great and kept me informed throughout the process, she organised a taxi for me to get home and made a stressful situation more easy and straightforward than I could've imagined.
28 March 2024
The excellent lady who was looking after me kept me upto date all the way through and was extremely helpful.
26 March 2024
They're very well organised and polite
26 March 2024
I'm super grateful for BMW UK and the Rochdale branch, following the goodwill repair done on the vehicle. All staff were super helpful, in particular Keeley at the service desk, who kept me informed at all stages and arranged a courtesy car.
26 March 2024
I booked online and I was sent a confirmation but when I got there on the day and time of confirmation I was told my appointment was not till another 2 weeks which I was not even informed at all about. But the lady on service desk got it sorted same
26 March 2024
My car was washed , however was not cleaned inside, never happened before.
26 March 2024
Did the job quick but was told will get a complimentary clean and vac, Didn't happen.
24 March 2024
Job was completed on time considereing we brought the car in late
24 March 2024
Because the guy who I spoke when I dropped the car he didn't even call me to let me know if the car was ready
23 March 2024
Staff clear and open with work being performed and ensured everything was clear.
21 March 2024
Everyone so nice, well looked after
21 March 2024
impressive
21 March 2024
All went according to plan
20 March 2024
Friendly knowledgable staff.
20 March 2024
Great service, but expensive.
20 March 2024
Although it was a long wait the only issues I had revolved around Enterprise car hire and the shoddy vehicle they provided, it was disappointing that Williams could not do more to assist in this case but it was not a Williams issue.
19 March 2024
Good service, efficient.
18 March 2024
Kept informed
16 March 2024
Apart from all of my driving settings had been changed, seats not put back correctly as to why I have no idea for an oil and filter change!! Not happy..
15 March 2024
Staff were very friendly and helpful. I needed to wait for my car. My car was finished a lot quicker than expected.
14 March 2024
Good service all as required
14 March 2024
Got the things I wanted and the staff were friendly.
13 March 2024
Staff were friendly.
13 March 2024
Just taken longer than expected
13 March 2024
It was ok the only thing I would say is I dropped the car off at 8.45 but it did not move until 9.30 so then it was not ready until 12.20 I was waiting for it as well so it was a bit of a long wait
13 March 2024
Excellent service
13 March 2024
As above
13 March 2024
Customer service was good however when the car was fixed and valeted the service engineers decided to throw my business cards in the bin? Why is this?
13 March 2024
Catherine
13 March 2024
On booking and also at check in I was informed that the service should be 1.5 hrs. Because of this I decided to wait on site. With very little communication or explanation my car took 3.5hrs - over twice as long and I missed an important meeting!
11 March 2024
The job was well done
11 March 2024
Did the job, and some extras as well.
11 March 2024
Great service but would like some clearer pricing on the receipt as you are supposed to get 20% reduction on parts when your car reaches 3 years old so it would be nice to see this
11 March 2024
Too expensive you don't value long term bmw customers once warranty runs out u really don't care
11 March 2024
Good Service, on time
11 March 2024
Service and washed car and set up my bmw app thanks guys
11 March 2024
My only issue was the very poor attempt at cleaning the car. Granted this is a free service but the level of quality was terrible. If you are offering to clean the car, either do it properly to a standard that fits the brand or don't bother.
11 March 2024
Top quality customer service and professionalism from start to finish!!!
10 March 2024
Again excellent service. Very professional.
09 March 2024
Just like to say a big thank you to Amy on service for looking after me now jenny has left
09 March 2024
Speedy
08 March 2024
Brilliant customer service from John Clegg and couldnt be happier with the work done on my car.
08 March 2024
Everything just went like clockwork perfect no problems
07 March 2024
Issues with booking service
07 March 2024
Very satisfied and no issues at all. Amy in particular was very helpful and updated me regularly. She explained everything and even tried to source me a courtesy car due to the delay to minimise the inconvenience. Great level of customer service.
07 March 2024
The service from dropping keys off to getting keys back was outstanding. Their attention to customer care was phenomenal
07 March 2024
On dash instruction re warning light Advising me to take the car to a service centre. When I rang I have had to wait 5 weeks for an appointment.
07 March 2024
My wife collected the car on my behalf and was presented with an invoice totalling £177.77 which she settled in full , i was quoted a price of £118.09 by your booking agent when the booking was made .
06 March 2024
Always receive good service
06 March 2024
Turned up unannounced needing a replacement tyre for my M235i to get me home. They went the extra mile to source a tyre, and I was able to wait and work in comfort.
06 March 2024
Excellent communication to explain everything and carried out as promised.
06 March 2024
Very good service and friendly staff
06 March 2024
As usual service was efficient and on time.
05 March 2024
Very polite and helpful
04 March 2024
I am a little disappointed that after the long wait for an appointment and service being completed I received a message from bmw service saying that my brake fluid was due to be changed, bmw Rochdale should have picked that up and also done that
04 March 2024
Poor, nobody apologised for the inconvenience that was caused by the fault on my vehicle, which happened to be a software upgrade fail, I had to ask for my car to be valeted only to be told it would take30mins, the staff did a poor job of cleaning it
04 March 2024
good fast reliable service
03 March 2024
It was very easy to drop off my car and a taxi was ordered at no cost to drop me back home and pick me up as well. The vehicle safety check was really informative and easy to understand. So great service all round.
02 March 2024
Made us feel important and welcomed
02 March 2024
Great service
01 March 2024
Always efficient
01 March 2024
There are not enough characters available in their box to explain my experience, feel free to contact me directly I would be happy to run through it Thanks
28 February 2024
Mot & service completed early
28 February 2024
Waiting time and the car wash was not good
28 February 2024
Everything went according to plan in the fact that the service was completed in the promised time, whilst I waited. The service was competitively priced. The service video report is a good idea.
27 February 2024
Lovely welcome and friendly staff
27 February 2024
The work was carried out efficiently, and to satisfaction. The staff are very friendly.
27 February 2024
Staff were great even if the outcome of my visit was less than satisfactory
27 February 2024
My surprise valet was great but embarrassing as I had left my car in a state! Big thanks!
27 February 2024
Quickness
27 February 2024
Service always seems fine .
26 February 2024
Great service provider, with great communication
26 February 2024
Easy to deal with and professional.
26 February 2024
On this occasion Williams failed to maintain there normally high standards and returned my vehicle damaged. Then I was informed the damage was of my own doing. Eventually the Head of Busness was involved and the matter will be resolved
23 February 2024
all information clear and easy to understand
23 February 2024
Always so helpful and polite
23 February 2024
Williams Rochdale have outstanding customer focus and it shows every time you visit and book your car in
22 February 2024
Didn't have any problems at all, car ready on time
22 February 2024
Good service
22 February 2024
Pleasant & courteous reception staff, thank you for the wash & vac. Just not too pleased with the mis-diagnosis of a nail in rear tyre. Wasted my time & caused some humiliation when I took the vehicle to my local tyre specialist. Thank you.
22 February 2024
The staff was friendly and helpful..work was done as expected
22 February 2024
Zero complaints for Williams Rochdale a great experience 100%
22 February 2024
cost lots of money just to drop pickup car and the long wait of 8 weeks for a known issue
30 April 2024
No pressure sales, car delivered quickly.